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How We Get the Job Done — The Ascent Specialized Process Explained

When it comes to specialized logistics, there isn’t a formula or one-size-fits-all solution. Here's a look at how we handle specialized 3PL.

Our customers have a lot on their plates. They’re up against deadlines, they’ve made promises to their clients, and they need a third-party logistics provider who’s in their corner. The short answer to how we get the job done is, we do it any way we can. We follow the line of the law, we rely on longstanding carrier partnerships, and we don’t quit. 

If you need some freight moved, we hope you’ll partner with us to get the job done. 

If you want to learn more about how we handle specialized freight logistics, keep reading. 

Personalized Approach

Ascent Specialized employee Dan with a cheery smile ready to help customers.

When it comes to specialized logistics, there isn’t a formula or one-size-fits-all solution. You need people looking at it. You need eyes and hands and brains all working together to figure out the best solution. 

It takes a personal touch to understand how all the parts come together. It’s not just following what some computer or TMS model says. It’s good old fashioned problem solving — with a bit of head scratching sprinkled in for good measure. 

Specialized 3PL providers dig into the intricacy of what it takes to make a shipment happen. They manage near-endless variables to ensure your freight gets where it needs to be, ahead of deadline. 

Relationships

In the logistics shipping process, things are always changing. At any time there can be new rules and regulations to adhere to. There can be new expectations from customers or carriers. You never know what’s around the corner. And this all makes relationships even more important. 

When the world around you is changing, relationships are what can keep you grounded. Nowadays, finding the capacity to move specialized freight is harder than ever. There’s a need for qualified, experienced drivers. Those who’ve been in the industry long enough to have seen it all and hauled most of it. 

photo of a flatbed truck hauling specialized freight

In times of shortage, it can be difficult to know who you can trust, who can truly handle the commodities. Our commitment to carrier relationships means we have a vast network of carrier partners who understand the importance of meeting timelines and securing freight. They know what’s at stake and take it seriously. 

Overcommuication 

With so many variables and so much at stake, clear and consistent communication is key. Our customers rely on us to give them the information they need not only to understand their shipment details but to turn around and communicate with their client on the frieght status. 

Sometimes we run through Plans A-D before finding the right combination that’ll get the job done. All along the way, while we work to secure permits and ensure carriers have the proper equipment and securements, we’ll keep you in the loop. And we won’t rest until we can coordinate the right rig for your configurations. 

If you’d like a few first-hand examples of our commitment to overcommunication and getting the job done, check out these videos from our How’d We Do That series: 

In specialized logistics, there’s a lot that can go wrong, but when your shipment is in experienced, capable hands, there’s a lot that will go right. On every shipment, we prioritize customer needs and use everything we’ve got to make the best decisions possible. And at the end of the day, we make sure shipments reach their destination within their timeline.

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